At Banno & Her Bridesmaids, we take pride in delivering high-quality customized or made-to-order products. Due to the nature of our products, we do not offer exchanges or returns. We encourage you to carefully review and consider your purchase before placing an order. Please read the following policy regarding refunds and exchanges:

1. Customized or Made-to-Order Products
   All our products are customized or made-to-order according to your specifications and preferences. This includes Indian designer wedding and partywear dresses. As each product is uniquely tailored for you, we are unable to accept returns or offer exchanges.
2. Quality Assurance
   We strive to maintain the highest standards of quality in our products. Our team meticulously inspects each item before shipment to ensure it meets our quality requirements. However, if you receive a product that is damaged or defective, please contact us within 48 hours of delivery, providing detailed information and supporting evidence (e.g., photographs). We will review your claim and, if found valid, work with you to address the issue appropriately.
3. Order Modifications and Cancellations
   As our products are customized or made-to-order, modifications or cancellations to your order may not be possible once it has been placed. We begin processing your order promptly to ensure timely delivery. Therefore, we recommend reviewing your order carefully before completing the purchase.
4. Incorrect or Incomplete Orders
   If you receive an incorrect or incomplete order, please contact us within 48 hours of delivery. We will investigate the matter and make every effort to rectify the situation. This may include arranging for the correct item(s) to be shipped or providing a resolution based on the specific circumstances.
5. Communication and Assistance
   We are committed to providing excellent customer service. If you have any questions or concerns regarding your order, please reach out to us through our designated customer care channels. We will be happy to assist you and address any issues promptly.
6. Changes to the Refund and Exchange Policy
   We reserve the right to modify or update this Refund and Exchange Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically to stay informed about our practices.
7. Contact Us
   If you have any questions or need further clarification about our refund and exchange policy, please contact us at:
   Address: F-14/20, 2nd Floor, Model Town Phase 2, New Delhi, Delhi, India – 110009
   Email: care@bannoandherbridesmaids.com
   Phone: +91 8860489616

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Exchange Policy.